Client Service Representative

Conduct the post sales call over phone with tailor-made script to our clients in Cantonese, Mandarin and English.

Handle customer enquiries via hotline and walk-in services

Meet service standard and KPIs according to internal guidelines and rules

Conduct various outbound calls with documented protocols

Liaise with internal departments, channels and customers on replies to enquiries and required documents

Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Provide customers with product and service information

Identify and escalate priority issues