Client Service Specialist

Description

At Infor, we empower businesses with cloud-based industry-specific solutions that drive performance and scale. As a Client Services Specialist, you will be a key player in delivering exceptional service to our clients, ensuring they realize the full value of their Infor investment. You’ll be part of a dynamic team that puts the customer first, working cross-functionally to support, retain, and grow strategic relationships.

Location

Manila

Department

SaaS

Typical Responsibilities

• Be the primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision.
• Proactively monitor customer health metrics to identify risk and opportunities for added value.
• Collaborate with internal teams to deliver a seamless client experience.
• Assist with onboarding, training, and adoption of Infor products and services.
• Track and manage ...