Client Services Consultant

Position Purpose : To engage service-related calls and queries from internal and external stakeholders. Providing relevant business information and solutions with a view to resolve enquiries on first contact and note in detail all interaction with the client.

Experience: Minimum 2 years call centre experience, preferably in the medical industry

Qualifications: Grade 12, Call Centre, Customer Services certificate /qualification advantageous

KEY COMPETENCIES

Client service delivery and quality

• Follow procedures and cooperate with peers and leader for best possible service delivery
• Compliance and Risk Management
• Defined legal, statutory and regulatory compliance is maintained at the required standards
• Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary
• Contribute to cost ...