Client Services Department - Claims

Support Claims matters

+ Input all Notification/PLA/DLA into system

+ Data migration from legacy system to GRU Indonesia

+ Communication and management of internal and external collaborators' expectations

+ Build client relationship in tandem with Client Relationship Manager, working as a Client Team

Support carrier meeting for specific claims

+ Support claims data analysis and reporting. Monitor claims SLAs and take accountability for performances.

+ Issue claims/cash calls in accordance with contract terms and SLA

+ Submission of claims supporting documents within 1 working day of receipt from the clients to the reinsurers
Adhoc Matters

+ Actively engage with Finance colleagues for the efficient collection of balances

+ Actively engage with Regional Client Services team to ensure alignment to Global Standardization and Best Practice

+ Any other duties as required...