Client Specialist (Account Manager)

The Client Specialist is responsible for supporting and growing business with a defined set of Nexthink’s existing accounts.

• Lead and co-ordinate the activities of pre-sales, professional services, service delivery managers, customer success, marketing and working with functional leaders to ensure the right skills and resources are aligned to achieve success.

• Drives renewals, expansion and upsell sales motion.

• Has responsibility for the overall account strategy and management including the creation and execution of a business-outcome based strategic account plan.

• Maintains high touch and trusted advisor status with the customer establishing trust.

• Oversees and implements business case & value selling strategies which align the customer’s needs.

• Manages tactical business while investing in larger, longer term strategic opportunities.

• Conduct negotiations with mutual best interest via contract managem...