Client Success Advisor

About SiteCare SiteCare is a managed WordPress services company serving mid-market and Enterprise clients.

Our clients rely on us for hosting, website management, security, performance, accessibility, SEO, and ongoing development.

We are building a dedicated Client Success function and this role is central to that effort.

Role Summary The Client Success Advisor owns the ongoing relationship for a portfolio of clients.

This is a proactive, commercially oriented role responsible for client retention, account growth, tier alignment, and internal delivery accountability.

Responsibilities Own and manage a portfolio of high-value client accounts.

Conduct structured client touchpoints.

Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO.

Identify and close expansion opportunities within existing accounts, including tier upgrades, ...