Opportunity Description
Direct message the job poster from Swoon
One of Swoon’s top clients, an American company operating online food ordering and delivery, is looking to add a Client Success Manager to their team!
Day-to-day
- Lead the onboarding process for new clients, ensuring a smooth and successful transition.
- Act as a client advocate, representing their needs and feedback to internal teams, including product, growth, operations, and leadership.
- Develop and nurture strong relationships with a wide range of clients, including many strategic, enterprise-level accounts.
- Help shape the vision and strategy for how clients are implemented onto our Business platform.
- Set clients up for success by driving enrollment and activation, which directly impacts gross revenue.
- Serve as the team's data expert, building reports and dashboards to track performance and account health.
- Collaborate with cross-funct...