Client Success Manager

About the Role

The Client Success Manager (CS Manager) owns the health, growth, and delivery excellence of assigned Globe accounts. This role ensures client satisfaction, revenue expansion, operational discipline, and cross-functional alignment across Sales, Strategy, Media, Tech, and Operations. The CS Manager acts as the primary business steward of the account — driving retention, upsell, delivery quality, and long-term partnership value.

Responsibilities

Account Ownership & Client Leadership

• Serve as the primary relationship owner for assigned Globe accounts.
• Lead regular business reviews, performance reporting, and roadmap discussions.
• Ensure proactive issue resolution, risk management, and stakeholder alignment.
• Maintain high client satisfaction, trust, and executive credibility.

Revenue Growth & Comme...