Client Success Managing Director

The Regional Client Success Managing Director is accountable for the overall success, services profitability, and health of all Client relationships within their region, up to and including delivery of contracted volumes, milestones, and outcomes.

This role leads and manages the regional Client Success function, with direct line management of Client Success Directors (CSDs). The CSMD holds full P&L responsibility for Client Success within the region, including services revenue, cost control, and margin performance.

As the senior executive owner of Client outcomes, the Regional Client Success MD acts as the executive escalation point, represents the company at client steering committees, QBR’s and executive forums, and ensures alignment across Client Success, Support, Engineering, and Commercial to deliver on Client commitments.

This role does not own sales targets for new scope outside existing contracts but is a critical partner to Sales and Account Manag...