Client Success Representative

Provides customer support to the end users for assigned accounts, and admin support for Account Executives and primary business contacts. Assists the sales executives with orders, renewals, and general customer interactions. Performs all normal duties necessary to assist customers with product or website access questions and issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

1. Assist clients with technical issues, including log-in/access to website and browser troubleshooting.
2. Assists sales executives with orders, renewals, and other general customer interactions to maintain assigned territory client accounts.
3. Monitors the customer service queue and responds to all customer inquiries. Provides direct customer phone support for issues relating to subscriptions, billing, product information, fulfill orders, and other related account management activities.
4. Calls existing cus...