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Client Support Officer - IAM

EFG International

Luxembourg, Luxembourg, Luxembourg Full-time June 28, 2026
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Opportunity Description

Key Responsibilities

Client Instruction Handling and Servicing

  • Receive, verify and prepare client instructions in line with internal procedures, including checking authorisations, completing internal forms and obtaining required internal signatures.
  • Initiate and input client transactions into the banking systems, ensuring accuracy, completeness of data and proper handling of SAS alerts.
  • Collect and process client instructions related to corporate action events, coordinating with relevant internal teams.
  • Maintain and regularly update client files, ensuring accuracy, completeness and compliance with internal and regulatory requirements; record activity reports in the system where necessary.
  • Follow up on pending items and open issues, escalating where required to ensure timely resolution.
  • Act as a point of contact on behalf of the IAM Desk for other departments for troubleshooting, information requests and operational q...
  • Full-time Information and Record Clerks

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