Client Support Services Director Role

Join Niagara College as the Director of Client Support Services, managing comprehensive technology support operations for the campus's educational needs. This leadership role blends strategic direction with hands-on management.
Positioned at the Welland Campus, you will oversee a multi-disciplinary team responsible for technical support across the college's facilities. Your focus will include aligning IT services with academic demands, managing a variety of projects, and ensuring high service standards for both faculty and students. Your experience in IT governance will facilitate the efficient operation of client support functions.
Key Responsibilities:
• Manage service ticket systems for extensive classroom and lab support
• Oversee projects related to technology infrastructure
• Establish ITSM standards to improve service delivery
• Develop and monitor SLAs for client services
• Facilitate training and development for support team members
Requirements:
• 3...