Opportunity Description
Client Support Services Manager
Looking for a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing customers, as well as generating new business by identifying, implementing and executing new strategies.
Our Client Support Services Manager is the customer ambassador within DHL Service Logistics. Ensures commercial and relational success of the assigned business relationship(s). Delivers outstanding Customer Experience (NPS), Retention (renewal rate) and Growth (new business AGP) for the assigned account(s). Is the liaison between the customer, operations and the wider DHL Service Logistics business.
Key Responsibilities
- Operate as the primary point of contact for key account stakeh...
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