Client Support Specialist (Arabic Speaking)

Client Support Specialist - Arabic Speaking

Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

What You’ll Do

• Manage a portfolio of Enterprise Premium Support clients
• Handle day‑to‑day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create blueprints for Searches and Dashboards, leveraging resources to address complex and specific client requir...