Client Support Specialist

Classification: Exempt

Essential Functions/ Responsibilities

• Provide client support via online ticketing system and phone calls, meeting company SLA’s for first response, resolution, and customer satisfaction.
• Demonstrate critical thinking, creativity, and innovation through active team participation and accountability for execution of ideas that foster growth for the team, our company, and clients.
• Work collaboratively towards common goals for the team, business, and clients to promote team development and ensure effective team dynamics.
• Represent Paymentus’ Core Values to create a positive work environment to foster goodwill and collaboration.
• Effectively communicate and adapt to changing priorities through collaborative strategic decision making.
• Maintain quality standards, continuously evaluating performance, products, and procedures while proactively seeking opportunities for impro...