Clinical Operator

Summary/
Objective
The Clinical Operator acts as a liaison between the patient and their medical provider by evaluating the main issue or primary complaint. The Clinical Operator uses focused, evidence-based triage protocols to determine urgency and provide suitable care guidance and suggestions for next steps.
Essential Functions

• Receive calls from patients requesting to speak to a member of their medical team, and routes calls to the appropriate care team member
• Send tasks in the electronic medical record for medication refills, referrals, and other patient requests to their providers
• Displays outstanding customer service and communication abilities and the capacity to work as part of a highly productive team that is consistently patient centered
• Establishes positive first impressions with patients, establishing a role as an advocate
• Reviews and assesses all incoming pho...