Clinical Operator

Clinical Operator

Hybrid • Portage, IN 46368

Description

Summary/Objective - The Clinical Operator acts as a liaison between the patient and their medical provider by evaluating the main issue or primary complaint. The Clinical Operator uses focused, evidence-based triage protocols to determine urgency and provide suitable care guidance and suggestions for next steps.

Essential Functions - Receive calls from patients requesting to speak to a member of their medical team, and routes calls to the appropriate care team member Send tasks in the electronic medical record for medication refills, referrals, and other patient requests to their providers Displays outstanding customer service and communication abilities and the capacity to work as part of a highly productive team that is consistently patient centered Establishes positive first impressions with patients, establishing a role as an advocate Reviews and assesses all incoming phone calls and ele...