Clinical Team Lead - Medical Services & Case Management (KL-based)

Impact-led leadership that puts customers first. We turn complex medical moments into coordinated care. As Team Leader, you’ll lead a multidisciplinary team based across Malaysia, Singapore, and Indonesia—ensuring our international members receive the right care safely, on time, and cost‑effectively, 24/7 across APAC. Based in KL, you’ll blend clinical judgment with operational excellence to protect outcomes, experience, and value.

What You’ll Do

• Run day‑to‑day operations and KPIs (SLA, quality, cost containment, productivity) for a distributed team.
• Oversee Treatment Guarantees, pre‑authorizations, and clinical adjudication to ensure safe, medically appropriate, and cost‑effective outcomes.
• Own workforce planning and rostering across locations in a 7‑day operation, aligning capacity to demand.
• Coach, QA, and upskill advisors; lead onboarding, calibration, and continuous training with clear performance feedback.
• Act ...