Cloud Support Engineer (Junior / Senior)

Managed Services Operation Centre (MSOC) · G-AsiaPacific Sdn Bhd

About the Role

We are hiring Cloud Support Engineers at Junior and Senior levels to join our 24/7 MSOC team. You will monitor, maintain, and support cloud infrastructure for our managed services clients, ensuring service continuity within agreed SLAs. Senior engineers are additionally expected to lead incident response, mentor the team, and drive operational improvements.

Responsibilities

• Monitor cloud environments and respond to incidents/alerts within SLA windows.
• Manage AWS resources: EC2, S3, RDS, VPC, IAM, CloudWatch, Systems Manager.
• Follow ITSM processes; maintain accurate ticket and escalation records.
• Maintain runbooks, SOPs, and support patching and backup schedules.
• Work 24/7 rotational shifts including weekends and public holidays.
• (Senior) Own end-to-end incident lifecycle and act as escalation point for junior e...