Club InterContinental Assistant (Club Lounge)

Your Day To Day * Ensures maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival to departure. * Ensures that IHG Rewards Club Members as well as Ambassadors consistently receive all benefits, Club Intercontinental- and repeat guests and other VIP’s receive special recognition and service. * Gets to know the guest personally (memorise and greet by name) and recognize their preferences in food & beverage and their room preferences (King or Twin Bed, Smoking or Non-smoking, special set ups, etc). * Ensures that all guests follow the dress code (no hotel slipper and flip flops) and advise parents about no children policy during Happy Hour. * Has thorough knowledge of hotel facilities including the timings, charges, cuisine served in different outlets and offer assistance to place order * Liaises with other departments and necessary outside contractors to ensure excellent service delivery. * Works as receptionist at Club Reception and fulfil all ...