Collections Agent - French Speaker (m/f/d)

The company operates in the mobility and fleet management sector, offering vehicle rental solutions for private and corporate customers. It is present in several international markets and focuses on innovation and customer experience, with services tailored to short- and medium-term needs.

Your New Role

• Administer all inquiries received regarding credit card charges;
• Submit transactions to our bank to process payment;
• Processing Credit card refunds;
• Chargeback reporting;
• The charge for penalty charge offenses;
• Allocate Credit card payments against the appropriate debt;
• Ensuring proper investigation and solutions to external departments' queries;
• Assisting the team lead in maintaining open communication channels with customers developing high standards for service delivery and quality;
• Working closely with other team members to implement and standardize processes to ensure m...