Collections Analyst | BRIDGETOWNE QC

Job Summary:

Performs B2B collection functions by contacting customers to obtain payments on past due accounts. Reconcile accounts. Work with all internal/external customers to resolve disputes.

Functional/Technical

• Collect and reconcile customer accounts, ensuring clean and green trade receivables.

• Release new sales orders within shipping cut-offs or communicate issues timely in case orders are held.

• Fielding telephone calls and sending emails to customers and sales representatives about orders, invoice issues, payments.

• Determine when an account needs to be escalated over to supervisors.

• Coordinate and collaborate closely with internal customers and other departments to get assistance in resolving customer disputes and issues that prevent collection of receivables and clearing off other open items.

• Process AR forms in connections with payment and invoice application or matching, credit and invoice application ...