Collections Manager

Role: Collections Manager

Salary: £30,000.00-£35,000.00

Location: Leeds

Hours: 35 Per Week

We are looking for a Collections Manager to join our innovative Operations Team in Leeds

Job Description

As our Collections Manager you will be responsible for the following:

• Line management responsibility for Team Leaders
• Ensure SLA metrics are consistently achieved and appropriate actions taken to address any shortfall.
• Undertake formal quarterly performance reviews and 1:1 meetings with direct reports against Scorecard and individual KPI’s.
• Apply a process of continuous review and proactive management of absenteeism and attrition across all Teams taking appropriate action where necessary.
• Management of any campaign or new business implementation, including process review and strategic approach.
• Lead on customer communication literature content, with compliance ...