Collections Specialist

Description We are looking for a Collections Specialist to support account recovery efforts for a long-term contract opportunity based in Greensboro, North Carolina. This position focuses on maintaining healthy receivables by communicating with customers, resolving payment issues, and helping reduce overdue balances across both business and consumer accounts. The ideal candidate brings a strong understanding of credit and collection practices, communicates effectively in sensitive conversations, and stays organized while managing a high volume of follow-up activity.

Responsibilities:
• Manage outreach to commercial and consumer customers regarding past-due balances, using a detail-oriented and solutions-focused approach to secure payment.
• Review account status, payment history, and billing details to identify delinquency trends and determine appropriate collection actions.
• Work directly with customers to address invoice questions, clarify outstanding charges, and ...