Collections Specialist

Position Purpose

The Termed Collections Specialist (L2) is responsible for the systematic reconciliation and collection of outstanding balances associated with expired or matured contract terms. This role focuses on active customers , ensuring that previous contract liabilities are cleared to maintain account health and support ongoing business relationships. The L2 Specialist follows established workflows to resolve high-volume, routine billing discrepancies.

Key Responsibilities

Active Account Outreach

• Execute high-volume outbound communication (calls and emails) to active clients regarding past-due balances.
• Deliver professional, service-oriented payment reminders that align with company brand standards.
• Provide customers with necessary documentation, such as final invoices or statements of account.

Foundational Reconciliation

• Review accounts to ensure that end-of-ter...