Collections Team Manager

We have an exciting opportunity for an experienced Collections Team Manager who enjoys working in a highly pressurized, dynamic, target driven environment. The purpose of the job will be to manage a team of learners in our Collections Department by improving and maximizing collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision.  

KEY ACCOUNTABILITIES

• Coaching and mentoring of Team: Identify training needs and ensure adequate training and coaching takes place.


• Team administration: Active involvement with employee life cycle including conducting probation reviews, return to works, addressing any behavioral concerns in line with the Company’s Disciplinary policy and managing the team’s absenteeism in line with required targets and Company processes


• Drive and manage collections targets: Setting, tracking and reporting indiv...