Command Center Support

Role: Command Center Support Location: Hyderabad Exp: 5-10 yrs Mode of interview : Virtual Must Have Skills: 24×7 Command Center / NOC / Operations Center support experience Strong knowledge of ITIL processes – Incident, Problem, Change, and Service Request Management Hands‑on experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, SolarWinds, Netbrain, Nagios, SCOM, Grafana) Experience working with ServiceNow or similar ITSM tools for ticket logging, tracking, and escalation Ability to perform initial triage, impact analysis, and priority assessment Good understanding of application, infrastructure, database, and network alerts Experience in shift-based operations , including weekends and night shifts Strong verbal and written communication skills Exposure to banking/financial services environments is an advantage Key Responsibilities*: Monitor applications, infrastructure, and batch jobs using enterprise monitoring tools Acknowledge, log, and classify incidents within...