Commercial Experience Executive

Overview

Grade Level: L1 Location: Faisalabad Last date to apply: 17th March 2026

The Commercial Experience Executive is part of the commercial experience team reporting to the Commercial Experience Manager and deputed at an Experience Center.

Responsibilities

• Welcomes, guides and manages walk-ins from the floor greeting.
• Develops the basic understanding of CRM system and all the portals linked with it.
• Handles customer queries at the experience center and improves their experience by providing exceptional services.
• Holds the highest possible quality standards for customer facilitation.
• Maintains the product upsell from the experience center.
• Initiatives to improve customer experience and ensure minimum average wait / service time.
• Develops the sureness and self-effacement required to serve our valued customers.
• Takes ownership and ensure timely resolution of customer c...