Opportunity Description
Responsibilities
- Training development from research, scoping and deployment of both digital and in-person programmes
- Design of bespoke training solutions that build and a customer centric solution within all training programmes. Linking impact measurement to each training programme from business performance and customer experience data including TNA’s, HCX, NCBS, etc
- Implementation and monitoring of all commercial Brand Immersion; Customer and Aftersales Commercial training programmes to the Retailer network, HMUK personnel and where appropriate partner providers. With the development of a welcome and brand immersion programme for managers within the network
- Taking the lead in delivery online or face to face training, including the design and delivery of video assets from script, run through to final execution and launch
- Identify the training needs of the network in line with t...
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