Commercial Transformation Analyst

**Role Summary**

This role sits at the intersection of systems, process, and people—enabling commercial transformation initiatives through the administration and evolution of our core system platforms (CRM, CPQ, CLM). The Commercial Transformation Analyst partners directly with Sales, Commercial Excellence (CE), Marketing, and Development teams to define business requirements, translate them into technical solutions, and ensure successful delivery through testing, training, and adoption. This role requires strong technical fluency, project management discipline, and the ability to drive change management with clarity & confidence for our stakeholders.

**Key Responsibilities**

**Platform Administration & Support**

+ Own administrative support for CRM (Microsoft Dynamics), CPQ, and CLM platforms
+ Investigate, manage, and resolve user support tickets with a focus on root cause analysis
+ Maintain system configurations, workflows, and data integri...