Communication Center Operator - 32 Hours per Week - Variable Shifts - Jackson

Shift:Varied shift position. Team members are expected to work all 3 shifts, including days, afternoons, and midnights, based on department needs. Schedules are posted in advance, and weekend and holiday coverage is required as part of hospital operations.

GENERAL SUMMARY:

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

· Provide HFHS directory and information service to internal and external customers.

· Process short and long-range paging. Perform minor pager system diagnostics.

· On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.

· Provide call center dispatching of emergency teams for internal and external disasters, b...