Communications & Engagement Lead

The Opportunity
The National Accounts Communication and Engagement Lead (CEL) is a strategic communications and enrollment expert responsible for developing and executing end-to-end engagement strategies that drive employee participation, utilization, and retention.
Partnering closely with the National Accounts Sales and Service team, this role supports the growth of MetLife’s benefits product portfolio by influencing enrollment outcomes and improving employees’ understanding and appreciation of their benefits. The CEL uses data-driven insights on eligibility, participation, engagement, lapse, and utilization to design communication strategies that enhance employee education and engagement as well as long-term value for employer clients through retention and persistency.
This role provides pre-sale and post-sale support, including managing RFP responses, participating in finalist opportunities, and implementing new business, while also collaborating across internal teams to de...