Community Management Associate

Job Description

We are working with exciting clients and they need our help to take care of their online community.

• You will be dealing directly with our clients’ customers in all social media channels and/or online chat interactions.
• You will be moderating all user-generated content in line with our clients’ policies.
• You will also need to respond promptly to customer inquiries. A good handle on resolving customer complaints is your superpower.
• You will be responsible for the delivery of key social media metrics of our clients’ brands and provide insights based on customer feedback and online sentiments towards the brand.
• You will develop effective and enduring customer relationships with our clients’ online community.

Perform other tasks as may be assigned from time to time by the immediate superiors and/or company officers.

Minimum Qualifications

• Candidate must possess at le...