Community manager

Overview

Community Management at Digitas sits at the intersection of social media, customer experience, culture, and brand engagement. It is about building meaningful relationships between brands and people through authentic conversations, responsive engagement, and best‑in‑class social care.

Responsibilities Manage day-to-day community engagement across client social media platforms. Respond to comments, direct messages, mentions, and customer queries in line with approved brand tone of voice. Deliver best-in-class social care and customer engagement across all assigned accounts. Escalate customer complaints, issues, and risks according to agreed processes. Moderate communities to ensure conversations remain safe, relevant, and aligned to platform and brand guidelines. Monitor audience sentiment and identify emerging opportunities, risks, and conversation trends. Support real-time engagement opportunities around relevant cultural moments and trends. Contribute audience and co...