Opportunity Description
Summary We are looking for a mid‑level Manager of Community to lead the community function across the brand, Mona Kattan’s founder‑led platforms, and supporting social channels. This role is responsible for ensuring community management operates with speed, accuracy, empathy, cultural awareness, and strong operational discipline. The ideal candidate is highly organized, calm under pressure, confident managing a team, and able to turn community conversations into insights, creative opportunities, customer experience improvements, and culturally relevant moments.
Key Responsibilities- Community Operations & Team Management: Lead daily community operations across brand, founder, and supporting social channels. Manage team workflows, coverage, SLAs, quality standards, and accountability. Ensure community responses are timely, accurate, empathetic, and aligned with brand and founder tone of voice. Build systems that improve speed, consistency, quality control, collab...