Community Manager - Retreat

The Community Manager will oversee the member experience and concierge teams ensuring high touch customer service is presented to members at all times. 
Duties/Responsibilities:

+ Coordinates and oversees all member requests, ensuring quality service is provided.

+ Greets and welcomes guests, conducts tours, and books reservations as needed.

+ Works to resolve issues or problems that guests may experience.

+ Handles special requests and accommodations.

+ Inspects facilities to ensure compliance with applicable standards and regulations.

+ Ensures maintenance issues are addressed in a timely manner.

+ Analyzes financial information; plans and facilitates purchases in order to maintain a seamless guest experience.

+ Coordinates services with outside suppliers, vendors and event planners.

+ Assists in member billing and accounts

+ Assists in maintaining CRM membership profile...