Complaint Resolution Executive Officer - TJ / 1854608

Our client EFU Life Assurance Ltd. is looking for a Complaint Resolution Executive Officer in Karachi.

EFU Life Assurance Ltd. is seeking a dedicated Executive Officer specializing in Complaint Resolution within our Service Excellence and Resolution Hub. This role focuses on managing, analyzing, and resolving customer complaints promptly and professionally while maintaining the highest standards of service excellence.

The ideal candidate carefully maintains detailed records to track complaint statuses and uses data analysis to identify trends and gaps, enabling the development of strategic actions that enhance the overall customer experience. This position collaborates closely with internal teams and external partners to ensure coordinated resolution efforts and clear communication with customers throughout the process.

The role requires using advanced Excel and CRM software skills for data management, reporting, and process improvement. Although this posi...