Complaints Case Manager

Do you enjoy helping others and solving problems with the best possible solutions? Are you good at building relationships with people from different walks of life and truly understanding what they need to get to the bottom of their issues? If yes, this is an exciting opportunity to do just that as part of our Complaints team as a Complaints Case Manager.

What you will be doing as the Complaints Case Manager

You will be the main point of contact for customers within your caseload, receiving and corresponding by both telephone and written communication when needed. You will take ownership of customer issues from start to finish.
Responsibilities will include:

• The investigation and resolution of written customer correspondence and telephone complaints, while managing a challenging caseload.
• To be the main point of contact for customers within your caseload, keeping them fully updated at all times.
• To ensure that all...