Conduct and Customer Outcomes Lead

At ASB, we’re focused on helping our customers get one step ahead. We’re looking for a senior leader to join our Personal Banking Risk team, focused on conduct risk and ensuring strong customer outcomes.

Te Tūranga | The role

This role partners closely with senior leaders to ensure conduct risk is well understood and embedded into customer‑facing processes. You’ll provide advice, guidance and challenge, helping shape how we deliver fair outcomes for customers. You’ll also play a key role in setting direction, influencing decision making, and lifting capability across the business.

Ngā mea kia whai angitū ahau? | What do I need to be successful?

• Deep understanding of conduct risk and regulatory obligations
• Experience working in customer‑facing environments with a focus on outcomes
• Strong leadership capability, including leading people and influencing senior stakeholders
• Ability to set direction and contribute ...