Consultant, Application Development and Support

What you’ll be doing

You’ll be joining CIBC’s Enterprise Payments Technology (EPT) team. Your role will focus on the investigation and second‑level support of client and technical issues, system/web‑site outages, and questions from all internal and external applications. You will maintain production applications, prioritize and address issues to relevant CIBC technology groups and vendors, manage escalations, and modify established procedures to meet specific situations, including 24×7 support and coordination of recovery efforts.

Key Responsibilities

• Design, develop, and coordinate complex application programming activities; design the application’s technical infrastructure using specific databases, programming languages, utilities, and testing approaches.
• Lead the design and development of cost‑effective, innovative solutions.
• Investigate and define operational issues, prioritize based on severity, risk, or strategic business need...