Consumer Advocacy Representative

Responsibilities:

· First point of contact for consumers via telephone.

· Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.

· Provide disclosures to consumers.

· Assist consumers in filing disputes for all products.

· Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.

· Research dispute requests to ensure disputes are accurate and warranted.

· Perform training to consumers educating them on reports, claim information, reason codes, etc…

· Identify inadvertent and/or unauthorized reports and provide the correct report to the consumer.

· Researching multiple databases for consumer’s information.

· Work with Dispute and Resolution teams to resolve consumer disputes.

· Contact customers to respo...