Consumer Advocacy Representative

Accountabilities:
+ First point of contact for consumers via telephone
+ Provide authentication during all consumer contacts to uphold security and privacy of PII and SPII.
+ Provide disclosures to consumers.
+ Assist consumers in filing disputes for all products.
+ Must be able to review and analyze reports and instruct the consumer on the best way to dispute a specific claim.
+ Research dispute requests to ensure disputes are accurate and warranted.
+ Educate consumers educating them on reports, claim information, reason codes, etc.
+ Researching multiple databases for consumer’s information.
+ Work with Dispute and Resolution teams to resolve consumer disputes.
+ Document records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in the approved CRM (MBS, Salesforce).
+ Perform other duties as assigned.



Technical Skill:
+ Excellent phone etiquette wit...