Opportunity Description
Responsibilities
- Handle all outbound calls / emails with professionalism
- Perform video call in a consistent and professional manner to prevent identity fraud
- Handle internal service enquiries
- Resolve complaints within guidelines
- Log service requests, complaints and enquiries
- Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA
- Ensure superb follow-up and fulfil promises made to our customers
- Review transactions and file escalation memos when necessary
- Verification of account opening documents
- Call customers to follow up on pending documents and explain product mechanics when necessary
- Review account opening applications within Service Level
- Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment
- Propose and impleme...
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