Contact Center Advocate I

GENERAL SUMMARY: Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. Performs new patient registration; updates registration and insurance information; responds to telephone inquiries from all callers/customers; follows established protocols for prescription request and/or messaging. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

EDUCATION/EXPERIENCE REQUIRED:

+ High school diploma or G.E.D. equivalent required.

+ Two years customer service experience.

+ An Associate's degree in business or related field preferred.

+ Previous HFHS clinical/customer service experience helpful.

+ Strong computer skills and work...