Contact Center Architect Manager

The D365 Customer Engagement (Customer Service) Business Solution Advisor is responsible for driving revenue for the D365 Customer Engagement (Customer Service) business, globally, through prospecting, acquisition, development, and expansion customer opportunities.

JOB SUMMARY

The D365 Customer Engagement (Customer Service) Business Solutions Advisor (BSA) will provide technical and solution envisioning expertise to the Avanade and Accenture sales teams. The BSA will help develop and execute sales strategies, drive proposal efforts, and provide technical sales support. The BSA specializes in Microsoft Dynamics Customer Engagement Solutions for Customer Service and therefore provides deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development. This role is cross‑industry.

What you’ll do:

Sales Support (60%)

• Proactively deliver strategic messages and roadmaps to both new and exis...