Contact Center Customer Service at MCI

Elevate your career with MCI in Sydney, NSW as a Contact Center Customer Service Representative. This role is dedicated to delivering exceptional support and efficiently resolving customer inquiries through various channels.
MCI is on the lookout for skilled representatives to manage customer interactions comprehensively. The role includes not only addressing complaints but also following company guidelines and striving for high customer satisfaction. Engage in training to refine your skills while contributing to team efforts to improve service delivery.
Key Responsibilities:
• Address inbound calls, emails, and chats from customers
• Offer accurate information concerning products and billing
• Resolve and escalate customer complaints when needed
• Maintain detailed customer interaction records
• Adhere to compliance and company procedures
Requirements:
• Over 1 year of customer service experience required
• Strong communication and interpersonal skills es...