Contact Center Manager

Our client is looking for a Team Leader to guide their sales support team and optimise HubSpot CRM to ensure every lead is handled with consistency, speed, and care. This includes assessing whether they can support through funding, enable alternative value such as affiliate partnerships, or direct clients to platforms like Tender Central to unlock new opportunities.

In this role, you will coach and support your team, streamline onboarding processes, track customer interactions, and maintain high quality data in HubSpot. You will ensure no lead is lost, no client is left waiting, and that every engagement reflects the company's standard.

Working closely with sales, marketing, and customer success, you will align processes, improve collaboration, and use HubSpot insights to strengthen conversion, improve client experience, and support sustainable growth.

Responsibilities

• Develop and implement structured onboarding processes to ensure ...