Contact Center Rep

Description
Responsibilities:
In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
Receives and processes requests from agents, policy owners, and third parties via incoming calls
Educates customers on Athene products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
Processes a variety of transactions include address changes, beneficiary changes, partial wi...