Contact Center Supervisor

Hiring Contact center Supervisor to join our team at Neology PSquare TechSystems (part of Neology Inc www.neology.com)

Number of Open Positions – 1

Experience - 6 to 7 years

Shift timing based on projects – Night Shift

Industry - IT Product & Services and IT Consulting

Employment Type - Full-time

Work Location - Smart City, Kochi, Kerala

Role Description

This position is responsible for supervising staff, answering routine customer (telephone, case and image review) inquiries in a professional, customer-oriented manner and image review processing by following standard scripts and procedures. Must have an ongoing knowledge of company policies/guidelines as directed by management and must be flexible and willing to adjust to other duties of these based on business needs.

Technical Competencies

• Answers incoming calls and makes necessary follow-up outbound c...