Contact Center Transformation Consulting Manager - Genesys

On-site - Taguig >10 Yrs Exp Bachelor Full-time

Job Description

Professional Development

Job Training

• Areas of Work : Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations.
• We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center solutions and help optimize our client's service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality

Key responsibilities include :

• Would be responsible for analyzing customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work closely with teams and Vendors (if any) to r...